# Career Opportunities: Join BPJS Ketenagakerjaan in 2026
BPJS Ketenagakerjaan serves as a vital pillar of Indonesia’s social security framework, providing essential protection for the workforce against socioeconomic risks through a robust social insurance mechanism. Formerly known as PT Jamsostek (Persero), the organization transitioned into its current state under Law No. 24 of 2011, officially launching its operations as BPJS Ketenagakerjaan in July 2015. As a public institution, it remains committed to safeguarding the welfare of employees nationwide, operating alongside BPJS Kesehatan under the National Social Security System (JKN).
## Exciting Roles for the 2026 Recruitment Drive
BPJS Ketenagakerjaan is opening its doors to dedicated professionals ready to contribute to the nation’s social security goals. We are currently seeking talent for the following permanent positions:
1. Customer Service Officer
As the face of our organization, the Customer Service Officer is responsible for delivering high-quality service and maintaining the trust of our participants.
* Providing accurate information regarding membership, programs, and service availability.
* Processing claim submissions and managing queue resolutions.
* Educating participants on JMO services, progressive tax policies, and MLT benefits.
* Verifying claim documentation with precision and speed.
* Managing branch service standards and resolving participant grievances effectively.
* Ensuring meticulous administrative and document management, both physical and electronic.
* Minimum Diploma (D3) degree from a relevant field, preferably in health-related studies, from a B-accredited institution with a GPA of at least 2.75.
* Under 25 years of age as of December 31, 2026.
* Single, with a commitment to remain unmarried for the first year of employment.
* Strong interpersonal skills and a professional appearance.
* Open to candidates with physical disabilities, provided they can operate a computer effectively.
* Proficiency in MS Office is mandatory; fluency in English or other foreign languages is considered an advantage.
2. Account Representative
The Account Representative role is designed for individuals with a flair for outreach, analysis, and strategic relationship management to drive participation and compliance.
* Analyzing participant data and identifying potential market opportunities.
* Coordinating outreach activities and monitoring existing member participation.
* Building strong partnerships with agencies and stakeholders to expand coverage.
* Managing administrative workflows for potential and existing members.
* Providing field-based support to ensure compliance and resolve registration gaps.
* Drafting comprehensive reports to account for all operational activities.
* Bachelor’s degree (S1) from any major, from a B-accredited program with a GPA of at least 2.75.
* Under 27 years of age as of December 31, 2026.
* Single, with a commitment to remain unmarried for the first year of employment.
* Previous experience in sales or marketing is highly valued.
* Candidates currently residing in Kalimantan, Sulawesi, Maluku, NTB, NTT, or Papua are highly encouraged to apply.
* Willingness to commit to a five-year service tenure in the assigned region without request for transfer.
## Important Information for All Applicants
Transparency and integrity are the cornerstones of our recruitment process. Please adhere to the following guidelines:
* Zero-Cost Policy: BPJS Ketenagakerjaan does not charge any fees for any stage of the recruitment or selection process.
* Official Notifications: All recruitment updates, including test results and interview invitations, are exclusively accessed through the official e-Recruitment portal. Do not rely on external emails or telephone calls claiming to represent BPJS Ketenagakerjaan regarding your selection status.
* Verification: If you receive suspicious communications, please immediately verify the information by contacting the official BPJS Ketenagakerjaan Call Center at 175.
We invite passionate and qualified individuals to apply and embark on a rewarding career dedicated to the protection and prosperity of the Indonesian workforce.