# Career Opportunity: Customer Service Store Supervisor at PT Mitracomm Ekasarana (Mataram)
Are you an ambitious professional with a proven track record in team leadership and customer service management? PT Mitracomm Ekasarana, a distinguished subsidiary of the Phintraco Group, is actively searching for a dynamic leader to fill the position of Customer Service Store Supervisor in Mataram City. This key operational role offers an exciting environment for individuals dedicated to driving service excellence, managing store performance, and leading front-line representatives toward professional success.
## About PT Mitracomm Ekasarana
Established in 1999, PT Mitracomm Ekasarana has continuously expanded its footprint as a trusted partner in comprehensive business solutions across Indonesia. Operating under strict ISO 9001:2008 Quality Management standards, the company delivers end-to-end operational support tailored to the modern business landscape.
Our core service offerings include:
* Contact Center Outsourcing: Delivering seamless omnichannel communication for diverse industries.
* Workforce Outsourcing: Providing talent acquisition and workforce management solutions.
* Business Process Outsourcing (BPO): Streamlining back-office and customer-facing operations.
* Specialized Hosting & Education: Offering infrastructure hosting alongside specialized corporate training programs.
Backed by a team of experienced industry experts, PT Mitracomm Ekasarana is committed to providing rapid, scalable, and highly effective service solutions to meet the evolving demands of our corporate clients.
## Role Overview: Customer Service Store Supervisor
This urgent role requires an operational professional capable of balancing team leadership with high-level customer experience strategy. Positioned on the front lines of store operations in Mataram, the Customer Service Store Supervisor ensures that daily performance standards align with corporate benchmarks while creating a positive environment for both customers and staff.
Key Responsibilities
As a Supervisor, your primary functions will encompass leadership, strategy execution, and administrative oversight:
* Store Operations Management: Oversee daily store activities to maintain high operational standards and guarantee a premier customer journey.
* Leadership and Team Coaching: Train, mentor, and motivate Customer Service Representatives to maintain high morale and foster professional growth.
* Performance Evaluation: Conduct routine performance assessments, offer structured feedback, and implement developmental plans for team members.
* Escalation Management: Directly manage complex or high-priority customer complaints, offering prompt and effective resolutions.
* Analytics and Reporting: Generate daily, weekly, and monthly service reports, analyzing key performance indicators (KPIs) to track success.
* Process Improvement: Proactively identify gaps in service delivery and introduce innovative measures to boost overall operational efficiency.
## Candidate Qualifications and Requirements
To succeed in this supervisory role, candidates must demonstrate strong interpersonal management capabilities alongside a goal-oriented mindset.
Minimum Qualifications:
1. Educational Background: Hold at least a Diploma Degree (D3) in any discipline from an accredited institution.
2. Leadership Experience: Possess a minimum of 1 year of practical experience as a Team Leader or Supervisor in Customer Service or Retail environments.
3. Target Orientation: Demonstrate a strong track record of thriving under key performance targets and operational deadlines.
4. Industry Expertise: Preference will be given to candidates with professional backgrounds in gadget retail, consumer electronics, or telecommunications provider stores.
5. Job Placement: Must be based in or ready to work in Mataram City.
## How to Apply
If you meet the requirements above and are eager to advance your career with a well-established corporate group, submit your application without delay.
Direct Email Application: Send your updated Resume/CV and cover letter directly to [email protected] with the subject line "Application - Customer Service Store Supervisor - Mataram"*.
* Online Application: You may also submit your profile through our official career portal to be reviewed by our recruitment team.