Discover a unique career opportunity within Jababeka City, a rapidly expanding self-contained urban center just 40 minutes from downtown Jakarta, firmly established as a cornerstone of Indonesia's economic landscape. Jababeka City stands as a premier destination for residential living, dynamic business operations, and strategic investment within the vibrant East Jakarta corridor.
# Exciting Career Opportunity: Customer Service Staff (CCU) at PT Grahabuana Cikarang, Jababeka City
PT Grahabuana Cikarang, a key developer contributing to the success of Jababeka City, is actively seeking a dedicated and proactive Customer Service Staff (CCU) to join our growing team. This pivotal role ensures seamless customer experiences and contributes significantly to our reputation for excellence.
## The Role: Customer Service Staff (CCU)
As a Customer Service Staff member, you will be instrumental in maintaining high levels of client satisfaction and operational efficiency. You will serve as a primary point of contact for our valued customers, ensuring their needs are met with professionalism and attentiveness.
Key Responsibilities
Your primary duties will include, but are not limited to:
* Unit Handover Management: Efficiently manage and execute the unit handover process to new residents or clients, ensuring all documentation and procedures are completed accurately.
* Customer Complaint Resolution: Professionally address and resolve customer complaints and inquiries, striving for satisfactory outcomes and enhancing customer loyalty.
* Administrative Process Oversight: Demonstrate a comprehensive understanding of and actively participate in administrative procedures and documentation pertinent to customer service operations, maintaining meticulous records.
## Applicant Requirements
We are searching for a highly motivated individual who possesses the following qualifications and attributes:
Educational Background
* Minimum Diploma (D3) or Bachelor's Degree (S1) in Communication Science, Management, or a closely related field.
Professional Experience
* At least one (1) year of proven experience in a customer service or similar client-facing role, preferably within the property development or real estate sector.
Essential Skills & Attributes
* Exceptional adaptability and strong, active communication skills, both written and verbal.
* A responsible, friendly, enthusiastic, and highly sociable demeanor, capable of building rapport with diverse individuals.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is essential for daily tasks.
* Ability to commence employment promptly, demonstrating readiness to join our team without delay.
* Willingness to be based full-time in Cikarang.
## Application Process
To apply for this challenging yet rewarding position and become a part of a dynamic team dedicated to fostering thriving communities within Indonesia's premier economic corridor, please submit your most recent Curriculum Vitae (CV) to:
* Email: [email protected]
* Subject Line: Please ensure your email subject line clearly states your name and the position applied for (e.g., "Nama_Posisi" – "John Doe_Customer Service Staff (CCU)").