# Excellence in Real Estate: Career Opportunities at Sinar Mas Land
Sinar Mas Land stands as a titan in the Indonesian property sector, consistently redefining urban landscapes through visionary development. Since its inception in 1987, the company has evolved from its roots as an affiliate of Duta Pertiwi into a dominant market force. Known for its high-level innovation, the firm has successfully launched landmark projects ranging from high-end residential apartments and bustling shopping centers to expansive industrial zones and integrated smart cities.
The crown jewel of their portfolio, BSD City, represents a transformative approach to urban planning. Launched in 1989, this project has become the benchmark for successful township development in Indonesia, propelling the company to achieve the highest market valuation for a property firm on the Indonesia Stock Exchange. Beyond residential success, Sinar Mas Land revolutionized retail commerce with the ITC (International Trade Center) model, pioneering strata-title business spaces that have become a staple in major urban centers nationwide.
## Join the Team: Customer Service Coordinator at BSD City
Sinar Mas Land is currently seeking a highly motivated professional to join our dynamic team in BSD City. If you are passionate about delivering exceptional service and want to contribute to the ongoing success of Indonesia’s premier property developer, we invite you to apply for the position of Customer Service Coordinator.
Core Responsibilities
In this role, you will be the bridge between our customers and our operational success. Your daily objectives include:
* Operational Excellence: Oversee daily customer service functions to ensure our high service standards and satisfaction benchmarks are consistently met.
* Complaint Resolution: Efficiently dispatch and coordinate customer feedback and complaints to the appropriate departments to ensure swift and effective resolutions.
* SLA Compliance: Monitor customer transactions, ensuring that all internal stakeholders adhere to Service Level Agreements (SLA) and established Standard Operating Procedures (SOP).
* Performance Analytics: Generate detailed reports on service metrics, providing actionable insights to leadership for continuous improvement of our customer experience programs.
Professional Qualifications
To succeed in this position, candidates must possess a blend of leadership experience and strong interpersonal capabilities:
* Educational Background: A Bachelor’s degree in Communication, Management, Business Administration, or a closely related field is required.
* Experience: A minimum of 2–3 years of professional experience in customer service or hospitality, with at least 1 year spent in a supervisory or team-leading capacity.
* Industry Preference: Prior experience in the property sector, particularly in Customer Relations (CR) or Tenant Relations (TR), is highly advantageous.
* Skills: Proficiency in English (both written and oral), excellent problem-solving abilities, strong team management skills, and full competency in Microsoft Office suite.
* Commitment: Must be willing to be stationed at our BSD City headquarters.
## Important Notice Regarding Recruitment Fraud
Sinar Mas Land is committed to a transparent and fair hiring process. Please remain vigilant against any fraudulent activities or scams conducted in the name of our company.
* No Fees: We do not request payment of any kind during the recruitment and selection process.
* Official Communication: Only candidates who meet the specified qualifications and are selected by our recruitment team will be contacted.
If you believe you have the skills and dedication to excel within a market-leading organization, we encourage you to apply and become part of our journey in building the future of Indonesia.