# Join the Legacy of Communication Excellence at PT Infomedia Nusantara (Telkom Group)
For nearly five decades, PT Infomedia Nusantara has stood as a cornerstone of Indonesia’s communication landscape, evolving from a pioneering directory publisher into a modern digital powerhouse. As a vital subsidiary of the Telkom Group—the nation’s largest telecommunications conglomerate—Infomedia has long served as the essential bridge between businesses and consumers. With a majority 51% stake held directly by Telkom and the remaining 49% by Multimedia Nusantara, the company maintains a robust foundation for driving innovation in media and information services.
## A Rich History of Strategic Transformation
The journey of PT Infomedia Nusantara began in 1975, marking the inception of Indonesia’s very first telephone information service provider. Originally operating under the Elnusa GTDI subdivision of Pertamina, the entity achieved early fame by publishing the iconic Telkom Yellow Pages.
As the telecommunications sector matured, the organization underwent significant structural shifts:
* 1984: The establishment of PT Elnusa Yellow Pages.
* 1995: A strategic investment by Telkom led to the rebranding of the company to PT Infomedia Nusantara.
* Present Day: The company has expanded its horizons into three core business pillars, specifically designed to meet the growing global demand for sophisticated information services and digital contact solutions.
## Career Opportunity: Customer Service Representative (CSR)
PT Infomedia Nusantara is currently inviting talented professionals to join its prestigious workforce for the March 2026 recruitment cycle. We are seeking dedicated individuals to fill the role of Customer Service Representative (CSR) to support Telkomsel’s expansive customer base.
Primary Responsibilities and Job Functions
As a CSR, you will serve as the frontline ambassador for Telkomsel services, ensuring that every interaction reflects the company's commitment to excellence. Your core duties will include:
* Customer Interaction Management: Providing comprehensive information, fulfilling service requests, and resolving complaints for all Telkomsel subscribers with professionalism and empathy.
* Problem Escalation: Efficiently managing complex customer issues that cannot be resolved immediately by creating escalation tickets through "Cookies" or other designated service operation support platforms.
* Data Accuracy and Logging: Identifying the specific needs or grievances of visitors at GraPARI centers and meticulously recording these interactions within Telkomsel’s official application framework.
Candidate Qualifications and Requirements
To maintain our high standards of service, we are looking for candidates who possess a blend of academic achievement and interpersonal excellence. Interested applicants should meet the following criteria:
Educational Background
* Minimum of a Diploma (D3) degree from an accredited institution.
* Minimum GPA of 2.75 for graduates of Public Universities (PTN).
* Minimum GPA of 3.00 for graduates of Private Universities (PTS).
Core Competencies and Skills
* Communication Mastery: Exceptional verbal communication skills with the ability to articulate information clearly.
* Linguistic Proficiency: Fluency in English is highly required to cater to a diverse clientele.
* Customer-Centric Mindset: A strong passion for helping others and a natural "customer-first" attitude.
Professional Attributes
* Ability to perform effectively both as an independent contributor and as a collaborative team member.
* Preference will be given to candidates residing in the specific city or regency of the placement area.
This is a premier opportunity to build a sustainable career path within the Telkom Group ecosystem, where professional growth and innovation are at the heart of everything we do. Ready to shape the future of Indonesian telecommunications? Apply now and become part of our world-class service team.