# Career Opportunity: Become a Customer Service Representative at TIKI Karawang
Since its inception in 1970, PT Citra Van Titipan Kilat, widely known as TIKI, has solidified its reputation as a cornerstone of Indonesia’s logistics and courier industry. With over five decades of operational excellence, the company has consistently refined its logistics infrastructure to provide fast, secure, and reliable shipping solutions across the archipelago. Today, TIKI stands as a massive network boasting operations in 69 major cities, supported by over 500 representative offices, 3,200 retail outlets, and a dedicated team of 12,000 professionals. Driven by the philosophy of "Your Package is My World," the company remains committed to staying relevant and adaptive for every generation of customers.
## Join Our Dynamic Team in Karawang
TIKI is currently seeking a highly motivated and professional individual to join the team as a Customer Service Representative in Karawang. If you are passionate about helping others and thrive in a fast-paced environment, this is an excellent opportunity to grow your career with a nationally recognized logistics leader.
Key Responsibilities
In this role, you will be the face of our brand, ensuring that every customer interaction reflects our commitment to excellence. Your primary duties will include:
* Maintaining Professionalism: Upholding a positive, empathetic, and professional demeanor during all customer interactions.
* Conflict Resolution: Proactively receiving and resolving customer complaints with efficiency and care.
* Product Knowledge: Developing an in-depth understanding of TIKI’s service offerings to accurately and effectively answer customer inquiries.
* Customer Advocacy: Ensuring overall customer satisfaction by providing consistent, high-quality support.
## Candidate Requirements
We are looking for candidates who possess the drive to learn and the communication skills to excel. The ideal candidate must meet the following criteria:
* Gender: Female.
* Age: Between 18 and 25 years old.
* Location: Must reside in or near Karawang.
* Education: Minimum high school diploma (SMA/SMK or equivalent).
* Technical Skills: Proficiency in operating computer systems.
* Soft Skills: Strong communication skills and a proactive, problem-solving mindset.
## How to Apply
If you meet the requirements above, we encourage you to submit your comprehensive CV and application letter via email. Please ensure your application is organized and sent to the following address:
* Email: [email protected]
* Subject Line: Name_Customer Service
Important Security Notice
Please be aware of potential recruitment scams. PT. TIKI Karawang Utama never requests any form of payment for the recruitment or selection process. All stages of our hiring procedure are provided completely free of charge. Stay vigilant and ensure you only communicate through our official recruitment channels.