# Build Your Career at PT Danareksa Sekuritas: Customer Service Officer Opportunity
Stepping into the world of capital markets requires joining an institution with a deep-rooted legacy and a forward-looking vision. Established in July 1992, PT Danareksa Sekuritas stands proudly as a true pioneer in Indonesia's financial service sector. A major milestone in late 2018 marked our official entry into the PT Bank Rakyat Indonesia (BRI) family, with 67% ownership held by BRI and 33% by PT Danareksa (Persero).
Regulated by the Financial Services Authority (OJK), we hold official licenses as financial advisors, underwriters, stock and bond brokers, and mutual fund selling agents. Working with us offers a completely unique experience. Our vibrant corporate culture ensures that every individual remains actively engaged and plays a critical role in our collective success. We embrace a collaborative framework centered on teamwork, mutual trust, and a healthy respect for diverse perspectives.
Our clients often describe working with us as effective, enjoyable, and grounded in humility—qualities we proudly cultivate together. We foster an environment where continuous growth and mutual support go hand in hand, balancing professional rigor with strong client partnerships while strengthening the internal capabilities needed to remain at the industry's summit.
## Position Overview: Customer Service Officer
We are currently seeking a dedicated and client-focused Customer Service Officer to join our dynamic team. In this role, you will serve as the primary touchpoint for our valued clients, guiding them through their investment journeys while upholding the highest standards of service excellence.
Key Responsibilities
To excel in this role, you will be expected to manage daily client relations and operational workflows seamlessly. Your core duties will include:
* Client Information & Guidance: Deliver clear, accurate, and up-to-date information regarding company products, services, and capital market procedures to both current and prospective clients.
* Account Management: Oversee the opening and ongoing maintenance of securities accounts, encompassing thorough document verification and administrative follow-up.
* Inquiry & Complaint Resolution: Address client questions, requests, and grievances promptly and professionally across multiple communication channels, including email, telephone, and face-to-face interactions.
* Cross-Functional Collaboration: Partner closely with internal departments—such as operations, compliance, and sales—to resolve client issues swiftly and efficiently.
* Regulatory Compliance: Ensure all customer-centric activities strictly adhere to company Standard Operating Procedures (SOPs) and relevant capital market regulations.
* Documentation & Record Keeping: Maintain accurate, organized, and confidential customer records in strict alignment with internal policies.
## Candidate Qualifications
We are looking for a proactive professional who combines technical knowledge with exceptional interpersonal skills. Review the criteria below to see if you are a strong fit for our team:
* Educational Background: Hold a Bachelor’s degree from a reputable university in any major, though degrees in Finance, Economics, or Business are strongly preferred.
* Industry Experience: Bring prior professional experience in a customer service role, preferably within the securities or broader capital market industry.
* Licensing Requirements: Must hold an active WPPE (Wakil Perantara Perdagangan Efek) license issued by the OJK, or have successfully passed the WPPE examination.
* Market Knowledge: Possess a foundational to intermediate understanding of capital market instruments, including stocks, mutual funds, and bonds.
* Communication Mastery: Demonstrate exceptional verbal and written communication skills paired with a natural customer-first mindset.
* Interpersonal Excellence: Exhibit strong interpersonal skills with the ability to manage and engage clients professionally under various circumstances.
* Technical Proficiency: Show solid competency in Microsoft Office applications, specifically Excel, Word, and Outlook.
* Personal Attributes: Thrive in a fast-paced environment by managing multiple tasks effectively, working well under pressure, remaining detail-oriented, and staying intensely solution-focused.